Terms & Conditions – Vanilla Moon

Welcome to Vanilla Moon! By placing an order through our website, you agree to the following terms and conditions:

1. Delivery Policy

• Orders placed through our website are for delivery only.
  
  

• Order timings: We accept orders only between 11:00 AM and 3:00 PM. Orders placed outside this window will not be processed.
  
  

• All deliveries will be made within 20 minutes of the order confirmation, subject to availability and location.
  
  

• For in-person purchases, please visit our physical outlet directly.

2. Product Handling

• We source high-quality ice cream and cones from trusted suppliers.
  
  

• Our team prepares your order by hand-scooping ice cream into cones at the time of delivery or pickup.
  
  

• Products are made and served with the highest hygiene standards.
  
  

3. Pricing

• All prices are subject to change without prior notice due to market conditions or supplier adjustments.
  
  

• The price at the time of order will be applicable for that purchase.
  
  

4. Payments

• Payments must be completed within 3 days of placing the order.
  
  

• We accept cash and bank transfers.
  
  

• To request our bank transfer details, please contact us via our business email, listed on the Contact Us page of our website.
  
  

5. Contact & Support

• For any issues or inquiries, reach out to us through the contact details on our website.
  
  

• We aim to respond promptly and resolve all concerns in a fair and timely manner.